Terms of service

Last updated: September 22, 2026

Overview

Welcome to GO THE LUXE. GO THE LUXE is operated by RTX ECOM LLC. In these Terms of Service, “GO THE LUXE,” “we,” “us,” and “our” refer to RTX ECOM LLC. We operate gotheluxe.com and its related content, features, products, and services (collectively, the “Services”). Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

These Terms of Service (“Terms”), together with the policies referenced in them, govern your access to and use of the Services. Please read them carefully. By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded or limited.

Section 1 — Eligibility, access, and accounts

You must be at least the age of majority in your state or place of residence to make a purchase through the Services. If you allow a minor to use a device you own or control to access the Services, you are responsible for supervising that use.

You agree to provide accurate, current, and complete information when placing an order or creating an account. If you create an account, you are responsible for keeping your login credentials confidential and for activity conducted through your account. Notify us promptly if you believe your account has been accessed without authorization. You may not sell, transfer, or assign your account to another person.

Section 2 — Product information

We try to describe and display our products accurately. Colors and appearance can vary depending on your screen, device, and settings. Product descriptions, availability, and other product information may be corrected or updated when necessary.

We may discontinue a product or limit quantities when reasonably necessary, including because of inventory availability, legal restrictions, suspected fraud, or limits on where we can ship. Any product-specific restriction will be disclosed where applicable.

Section 3 — Orders

Submitting an order is an offer to purchase the products in your cart. We may review an order before accepting it. We may decline or cancel an order because a product is unavailable, information or pricing is materially incorrect, payment cannot be authorized, we reasonably suspect fraud or unauthorized resale, or the order cannot lawfully be fulfilled or shipped.

If we decline or cancel an order after payment has been collected, we will refund the amount collected for the canceled portion to the original payment method. We will use the contact information supplied with the order to notify you.

Review your order carefully before submitting it. You may request cancellation by contacting support@gotheluxe.com, but we cannot guarantee cancellation after processing or shipment has begun.

Purchases are intended for personal or household use. You may not purchase products for unauthorized commercial resale or export.

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Section 4 — Prices, taxes, and payment

The price charged is the price displayed at checkout when you place your order, subject to correction of an obvious error before the order is accepted. Applicable taxes, shipping charges, and other charges, if any, will be disclosed during checkout before you complete the purchase.

Prices, promotions, and availability may change for future orders without notice. A promotion may have separate terms. If separate promotion terms conflict with these Terms, the promotion terms control for that promotion.

You represent that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method. You authorize us and our payment service providers to charge the amounts displayed at checkout.

Section 5 — Shipping and delivery

Shipping destinations, available methods, charges, and estimated delivery times will be presented through the store or at checkout when available. Delivery dates are estimates unless we expressly state otherwise.

Delays can occur because of carriers, weather, address problems, customs, or events outside our reasonable control. If an order is delayed, we will provide any notice, cancellation option, or refund required by applicable law. Contact support@gotheluxe.com if a shipment is missing, damaged, or materially delayed.

Section 6 — Returns and refunds

Eligible return requests must be made within 30 days after delivery and require prior authorization. Return eligibility, shipping responsibility, inspections, exchanges, and refund timing are described in our Return & Refund Policy. If these Terms conflict with that policy on a return or refund issue, the Return & Refund Policy controls for that issue, subject to applicable law.

Section 7 — Intellectual property

The Services and their content, including text, graphics, photographs, video, audio, logos, page layouts, and software, are owned by or licensed to GO THE LUXE, RTX ECOM LLC, Shopify, or their respective rights holders and are protected by applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial shopping purposes. Except as permitted by law or with written permission from the relevant rights holder, you may not reproduce, distribute, modify, publicly display, publish, scrape, sell, or commercially exploit the Services or their content.

GO THE LUXE names, logos, designs, and slogans may be trademarks of RTX ECOM LLC or its licensors. Shopify’s names and marks belong to Shopify or its affiliates. Other names and marks belong to their respective owners.

Section 8 — Third-party tools and links

The Services may make third-party tools, payment methods, integrations, or links available. Third parties control their own services and terms. Review their terms and privacy practices before using them.

We are not responsible for third-party websites, content, or services that we do not control. This section does not limit responsibility that applicable law places on us for providers acting on our behalf.

Section 9 — Relationship with Shopify

Shopify provides the ecommerce platform used to operate the store. Products sold through gotheluxe.com are sold by RTX ECOM LLC through GO THE LUXE. Shopify is not the seller of those products and is not responsible for fulfilling GO THE LUXE orders, handling GO THE LUXE returns, or providing GO THE LUXE customer service, except for services Shopify separately provides to you under its own terms.

Section 10 — Privacy

Our collection and use of personal information are governed by our Privacy Policy. Because Shopify hosts the store and provides commerce services, Shopify also processes information as described in the Shopify Consumer Privacy Policy.

Section 11 — Feedback and user content

If you voluntarily submit a review, comment, suggestion, image, or other content (“Feedback”), you confirm that you have the right to submit it and that it is accurate, lawful, and does not infringe another person’s rights.

You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display, and distribute that Feedback for operating, improving, and promoting the Services, subject to our Privacy Policy and applicable law. You retain ownership of your Feedback. We may moderate or remove Feedback that violates these Terms or applicable law.

Section 12 — Errors and corrections

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct that information and, when necessary, contact you before accepting or fulfilling an affected order.

If a material correction affects an order you already placed, we will provide the options required by applicable law, which may include confirming the corrected order or canceling it for a refund.

Section 13 — Prohibited uses

You may use the Services only for lawful purposes. You may not use the Services to:

violate applicable law or another person’s rights;
commit fraud, impersonate another person, or submit false or misleading information;
harass, threaten, abuse, or harm another person;
upload malicious code or interfere with the security or operation of the Services;
collect personal information about others without authorization;
send spam, phishing messages, or unauthorized solicitations;
scrape, crawl, copy, resell, or exploit the Services except as allowed by law or with our written permission; or
bypass access controls or attempt to gain unauthorized access to systems or accounts.

We may restrict or terminate access when we reasonably believe these Terms or applicable law have been violated.

Section 14 — Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access to the Services when reasonably necessary to protect customers, the Services, our rights, or third parties; to investigate suspected fraud or unlawful activity; or to enforce these Terms.

Termination does not affect rights or obligations that arose before termination. Provisions that by their nature should continue—including intellectual property, liability, governing law, and dispute provisions—will survive.

Section 15 — Service availability and warranties

We aim to keep the Services accurate, secure, and available, but we do not guarantee that website access will always be uninterrupted or error-free. Maintenance, updates, network failures, and events outside our control may affect availability.

To the fullest extent permitted by law, implied warranties relating solely to website operation are disclaimed. Products remain subject to any express warranty we provide and to warranties, guarantees, and consumer protections that cannot lawfully be excluded.

Section 16 — Limitation of liability

To the fullest extent permitted by law, GO THE LUXE, RTX ECOM LLC, and their officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services when those losses were not reasonably foreseeable.

This limitation does not apply to liability that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, gross negligence, or any non-waivable consumer right. Nothing in these Terms limits remedies available under applicable product liability or consumer protection law.

Section 17 — Responsibility for misuse

To the extent permitted by law, you are responsible for reasonably foreseeable losses or third-party claims caused by your unlawful misuse of the Services, your infringement of another person’s rights, or your material breach of these Terms.

This section does not require you to indemnify us for our own negligence, unlawful conduct, or breach of these Terms.

Section 18 — Severability

If any provision of these Terms is held unlawful or unenforceable, it will be enforced to the maximum extent permitted or severed to the minimum extent necessary. The remaining provisions will continue in effect.

Section 19 — Waiver and entire agreement

Our failure to enforce a provision is not a waiver of that provision. These Terms and the policies expressly incorporated into them form the agreement governing your use of the Services and purchases through the store, except for any separate written terms that apply to a particular product, promotion, or service.

Section 20 — Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, asset transfer, or transfer of the store, provided that the assignment does not reduce non-waivable consumer rights.

Section 21 — Governing law

These Terms are governed by the laws of the State of New Mexico and applicable federal law, without regard to conflict-of-laws principles. Courts with lawful jurisdiction in New Mexico may hear disputes relating to these Terms.

This section does not deprive you of mandatory protections or the right to bring a claim in another forum when applicable consumer law gives you that right.

Section 22 — Changes to these Terms

The current version of these Terms will be available on this page with its “Last updated” date. We may update these Terms to reflect changes in the Services, our business practices, or legal requirements. We will provide notice of material changes when required by law.

Changes apply from their stated effective date and do not retroactively change the terms governing an order already accepted unless applicable law permits or requires it.

Section 23 — Contact information

Questions about these Terms may be sent to support@gotheluxe.com.

Store: GO THE LUXE
Operated by: RTX ECOM LLC
Website: https://gotheluxe.com
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Warehouse address: 917 1/2 8th St NW, Albuquerque, NM 87102, United States
Phone: +1 (575) 306-0862
Email: support@gotheluxe.com
Monday to Friday: 09:00–17:00 Mountain Time (MT)
Weekends: 11:00–16:00 Mountain Time (MT)