Payment Policy | GO THE LUXE

Last updated: September 22, 2026

This Payment Policy explains how payments are presented and processed when you place an order through gotheluxe.com.

1. Available Payment Methods

We currently accept the following payment methods through Shopify Payments and our enabled payment services:

Visa
Mastercard
American Express
Diners Club
Discover
Shop Pay
Shop Pay Installments
Apple Pay
Google Pay
PayPal Wallet

The payment methods available for your specific purchase are displayed at checkout. Availability may vary depending on your location, device, browser, order, eligibility, and the payment services enabled for the store.

Shop Pay Installments is offered only for eligible purchases and customers, subject to the provider’s approval and terms.

Only a payment method shown as available during checkout can be used for that transaction. We may add, remove, or change payment methods for future orders.

2. Prices, Currency, Taxes, and Shipping

Product prices, discounts, applicable taxes, shipping charges, and the final order total are displayed before you submit your order.

Your payment is processed in the currency displayed at the final checkout step, unless the selected payment provider clearly states otherwise. If your payment account uses a different currency, your bank or payment provider may apply currency conversion and other fees under its own terms.

For information about delivery charges, see our Shipping Policy.

3. Payment Authorization and Order Acceptance

When you submit an order, your selected payment method may be authorized or charged according to the payment provider and the store’s payment settings. Your bank may temporarily display a pending authorization.

Receiving an order confirmation does not prevent us from reviewing the order for product availability, payment authorization, material pricing errors, suspected fraud, or legal and shipping restrictions.

If we cancel all or part of an order after collecting payment, we will refund the amount collected for the canceled portion to the original payment method.

4. Secure Checkout

Our checkout is provided through Shopify. Shopify uses HTTPS and Transport Layer Security (TLS) to encrypt communications to Shopify stores and supports TLS version 1.2 or higher.

A padlock icon and an address beginning with https:// indicate that the browser connection is encrypted. Encryption helps protect information in transit, but no online system can guarantee absolute security.

5. Payment Card Security and PCI DSS

PCI DSS is an industry security standard for organizations that store, process, or transmit payment card information. Shopify publishes a PCI Attestation of Compliance following its annual PCI DSS compliance assessment.

Payments may also involve card networks, banks, wallet providers, or other activated payment providers, each of which processes information under its own security and contractual requirements.

6. Payment Information Available to GO THE LUXE

When a payment is processed through Shopify checkout, GO THE LUXE does not directly receive or store your full payment card number in its own systems.

We receive the order, transaction, billing, shipping, fraud-analysis, and masked payment information that Shopify or the selected provider makes available to merchants.

Payment providers may collect, use, retain, and disclose payment information as needed to process transactions, prevent fraud, manage disputes, and comply with legal obligations.

For more information, review our Privacy Policy and the terms and privacy notice of your selected payment provider.

7. Failed or Declined Payments

Payments may be declined or fail for reasons determined by your bank, card issuer, wallet provider, payment provider, or automated security checks.

If you cannot complete payment, verify the payment details and billing information, try another method shown at checkout, or contact your payment provider.

You may also contact GO THE LUXE at support@gotheluxe.com for assistance with the order. We might not receive the specific reason for a declined payment.

8. Verification and Fraud Prevention

We and our payment providers may use verification and fraud-prevention measures, including address checks, security codes, device information, risk analysis, and additional authentication when available.

We may hold, decline, or cancel an order when payment cannot be authorized or when we reasonably suspect fraud, unauthorized use, or unlawful activity.

If payment was collected for a canceled order, the collected amount will be refunded to the original payment method.

9. Refunds

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

Banks, card issuers, and payment providers may require additional time to post an issued refund to your account.

10. Privacy

Payment and personal information is handled as described in our Privacy Policy.

Information must be transmitted to Shopify, payment providers, financial institutions, fraud-prevention providers, and other service providers when necessary to process and protect transactions or comply with law.

11. Changes to This Policy

We may update this Payment Policy to reflect changes in available payment methods, payment providers, store operations, security practices, or legal requirements.

The current version will appear on this page with its latest update date.

12. Contact Information

Store: GO THE LUXE
Operated by: RTX ECOM LLC
Website: https://gotheluxe.com
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Warehouse and authorized return address: 917 1/2 8th St NW, Albuquerque, NM 87102, United States
Phone: +1 (575) 306-0862
Email: support@gotheluxe.com
Monday to Friday: 09:00–17:00 Mountain Time (MT)
Weekends: 11:00–16:00 Mountain Time (MT)