Refund policy
Last updated: September 22, 2026
This policy applies to purchases made through gotheluxe.com.
30-day return policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with its original tags attached, and in its original packaging. You will also need your order number, receipt, or other proof of purchase.
To request a return, contact us at support@gotheluxe.com. If your return is accepted, we will email you the return instructions. Authorized returns must be mailed to:
GO THE LUXE Warehouse address
917 1/2 8th St NW
Albuquerque, NM 87102
United States
Please do not send returns to our business address. Items sent without first requesting and receiving return authorization will not be accepted.
You may contact us with any return questions at support@gotheluxe.com or +1 (575) 306-0862.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us promptly at support@gotheluxe.com if an item is defective or damaged, or if you receive the wrong item. Include your order number and a description of the issue so we can evaluate it and make it right.
If we confirm that the item is defective, damaged, or incorrect, GO THE LUXE will provide a prepaid return shipping label. If we instruct you to arrange the return shipment, we will reimburse the reasonable documented shipping cost.
Return shipping costs
For an eligible return based on preference, fit, or change of mind, you are responsible for the return shipping cost. If we provide a prepaid return label for this type of return, its cost will be deducted from your refund. We will tell you the amount before you send the return.
Original shipping charges are not refundable unless the return results from a defective, damaged, or incorrect item, or applicable law requires otherwise.
Exceptions and non-returnable items
We cannot accept an item that does not meet the eligibility conditions above. Any additional product-specific return restriction will be clearly disclosed on the product page before purchase and will not limit any rights that cannot be waived under applicable law.
Contact us before purchasing if you have questions about whether a specific item can be returned.
Exchanges
The fastest way to receive a different item is to request a return for the item you have. After the return is accepted, place a separate order for the new item.
Refunds
We will notify you after we receive and inspect your return and will tell you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact us at support@gotheluxe.com.
Contact information
Store: GO THE LUXE
Operated by: RTX ECOM LLC
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Warehouse address: 917 1/2 8th St NW, Albuquerque, NM 87102, United States
Phone: +1 (575) 306-0862
Email: support@gotheluxe.com
Monday to Friday: 09:00–17:00 Mountain Time (MT)
Weekends: 11:00–16:00 Mountain Time (MT)
The business address is provided for company contact purposes and does not accept returns. Contact us and obtain return authorization before sending anything to the warehouse and return address.