Shipping policy

Last updated: September 22, 2026

GO THE LUXE currently ships to eligible addresses within the United States. Shipping availability is confirmed at checkout based on the delivery address and order.

1. Shipping options and rates

We offer the following shipping options when available at checkout:

Free shipping

Cost: Free
Processing time: 2–4 business days
Transit time after dispatch: 3–6 business days
Estimated total delivery time: 5–10 business days

Paid shipping option

Cost: $3.99 USD
Processing time: 1–2 business days
Transit time after dispatch: 3–6 business days
Estimated total delivery time: 4–8 business days

The paid shipping option provides faster order processing. It does not shorten the estimated 3–6 business-day carrier transit time.

2. Processing time

Processing time is the time needed to verify, prepare, and hand your order to the carrier. Business days are Monday through Friday and exclude United States federal holidays.

Orders are not shipped during the processing period. After an order has been dispatched, the applicable transit time begins.

Processing may take longer during unusually high order volumes or events outside our reasonable control. If we cannot ship within the stated processing time, we will contact you and provide the option to agree to the delay or cancel the affected order for a refund, as required by applicable law.

3. Delivery estimates

Delivery times are estimates and are not guaranteed delivery dates. Carrier delays, severe weather, address problems, service disruptions, and other events outside our reasonable control may affect delivery.

The total delivery estimate combines processing time and carrier transit time. Weekends and federal holidays are not counted as business days.

4. Shipping destinations and address availability

We currently ship within the United States only. Whether we can ship to a specific address, region, or address type will be shown at checkout.

If checkout does not accept a delivery address or does not show a shipping option, shipping is not currently available for that order and address.

5. Address changes and failed delivery

Review your shipping address carefully before placing an order. If you notice an error, contact support@gotheluxe.com as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.

If a package is returned because of an incomplete or incorrect address, refusal, or unsuccessful delivery, we will contact you to discuss the available options and disclose any applicable reshipping costs before a new shipment is arranged.

6. Tracking

When tracking is available, we will send the tracking information to the email address provided with the order after the package has been dispatched. Tracking information may take time to update after the carrier receives the package.

7. Lost, damaged, or missing packages

If your package appears to be lost, arrives damaged, or is marked delivered but cannot be located, contact us promptly at support@gotheluxe.com. Include your order number and a description of the issue. For visible damage, include photographs of the package and item when possible.

We will review the issue and, when appropriate, work with the carrier to investigate. Your rights and available remedies are not limited by this investigation process or by any rights that cannot be waived under applicable law.

8. Returns

Shipping a return requires prior authorization. Return eligibility, return shipping costs, and refund terms are explained in our Return & Refund Policy.

9. Changes to this policy

We may update this Shipping Policy to reflect changes in our shipping services, operations, or legal requirements. The current version will appear on this page with its latest update date.

Material changes will apply prospectively and will not reduce rights attached to an order already placed unless permitted by law.

10. Contact information

Store: GO THE LUXE
Operated by: RTX ECOM LLC
Website: https://gotheluxe.com
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Warehouse address: 917 1/2 8th St NW, Albuquerque, NM 87102, United States
Phone: +1 (575) 306-0862
Email: support@gotheluxe.com
Monday to Friday: 09:00–17:00 Mountain Time (MT)
Weekends: 11:00–16:00 Mountain Time (MT)